Frequently asked questions
Tap a question to see the answer.
Is there a contract?
No, our service is on a month-to-month basis. You do not have to sign any contract obligating you to keep the service for a certain amount of time. You can cancel anytime without a cancellation fee, although we are confident you will not want to.
What does installation cost?
Installation costs $150. This includes all the hardware needed to get connected, plus running cabling into the house and setting up a router. We also include an AirCube router with our installation.
How long does the install take?
Most installations can be completed within 2 to 3 hours.
How do I pay?
You can pay through our online portal at portal.rednetco.com, or by mailing in a check.
Do you serve RVs or seasonal homes?
Yes, we have part-time plans available. Contact us for more information.
Do you really offer unlimited data?
Yes, we actually offer unlimited data, without throttling. We do not care how much bandwidth you use, so we do not throttle or penalize you for using too much data.
What kind of router works with your service?
Any router with an Ethernet WAN port works with our service. We include an AirCube router with installation.
Does snow or bad weather cause connectivity problems?
No, they do not. Our antennas are totally waterproof and are not affected by bad weather.
Do power outages interfere with connectivity?
No, as long as you have a battery backup or generator. All of our towers and equipment are on battery backup power.
Does your service work with an off-grid solar setup?
Yes, it does. The antenna/receiver only takes a maximum of 7 watts of power, so it can easily be powered by solar.
How big is the antenna that is required?
The antenna is about 18 inches by 8 inches by 6 inches.
How does this work? Is this satellite internet?
No, our service is not satellite internet. We use fixed-wireless technology to beam internet from our towers to our customers.